Scorpion Vision Software is a proven framework for creating machine
vision solutions.
Using Scorpion Vision Software normally reduces the deployment phase
of a vision system. We are eager to support the difficult phase of
deployment of Scorpion Vision Solutions.
Use this form to request support
or send an e-mail to
support@tordivel.no
Information Required to process the requestTo be
able provide efficient help we need the following information:
- Company - Name - e-mail address
- Maintenance Contract # - optional
- System Information
- Operating System
- Available disk space
- Memory installed
- Available memory after starting
the Scorpion System
- use task manager
to measure the
memory
- Scorpion Information
- Scorpion Version and build #
- Scorpion Licence #
- Camera driver with version and
build # - optional
Use Case # in subject in all mail communication
When a support request is registered a case with Case # is
registered in our customer registration system. We use this Case #
to track all correspondence.
It makes it a lot easier if all correspondence is sent to
support@tordivel.no with
the Case # in subject of the e-mail.
- Case 20111 Glue Inspection stops once a week
Support background information
Most support situation occur due to the following:
- Resource consumption
- Most likely
- Disk space
- System Memory
- Other Windows
resources
- Scorpion Image Processing Error
- Most error can be avoided by
working in the toolbox
- Advice try to isolate the error
and reproduce in an offline Scorpion
profile
- This gives us at
support a head start
in finding a
solution
- Errors in Scorpion Plugins, ActiveX or other
subsystems
- Scorpion is an open framework
and can be affected by other parts
of the computer system.
- Keep in mind that many error systems are just
symptoms or a consequence of an error
Scorpion Vision Software is a development framework. It is the
profile developer that is responsible for testing and verification
of the Vision Solution. This requires a elaborate and step by step
development and verification of the system so that errors are
avoided and isolated. This process requires the skill and knowledge
where the limitations and the good features of the computer, the
operating system, the camera setup and Scorpion Vision Software is
used in way that the systems become a stable and reliable system.
Support Checklist
The following checklist is very useful:
- Description of the issue
- System Information
- Number of Inspections pr seconds
- Number of cameras
- System Memory Profile if applicable
- Use task manager and curves in
each Scorpion Profile
- After 1 hour of
operation and 6
hours of operation
-
Physical
Memory
( MB
)
-
Scorpion
- System.Memory usage
- System.Virtual Memory
- Error description if applicable
- Description
- Average stop rate
- Number of stops pr week
- Check System Log and console window for error
messages
- Report the following
- No errors
- Error
description
- Note: Remember to activate
Scorpion to display errors
- Scorpion Profile demonstrating the error
situation
|
